Refund policy

 

Returns & Refunds

We offer a 14-day return window from the date you receive your order.

To be eligible for a return, your item must be in its original condition — unworn, unused, with tags attached and in its original packaging. Your order confirmation or proof of purchase is required.

How to initiate a return Contact us at contact@intentcollective.eu to request a return. Once approved, we will send you a QR code to scan at your nearest parcel shop — no printing required. Items returned without prior approval will not be accepted.

Damages and issues Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at contact@intentcollective.eu and we will make it right.

Exceptions — non-returnable items Sale items and gift cards are not eligible for return.

Exchanges To exchange an item, we recommend returning your original order and placing a new one once the return has been approved.

European Union 14-day cooling-off period If your order is shipped within the EU, you have the right to cancel or return within 14 days for any reason. Items must be returned in original condition with tags and packaging intact.

Refunds Once your return has been received and approved, a refund will be issued to your original payment method within 10 business days. Please allow additional processing time from your bank. If more than 15 business days have passed since approval, contact us at contact@intentcollective.eu.